FAQs

INGREDIENTS

Ingredients

Ingredients are listed on the packaging of all CLE products. You can view them under ‘Additional Information’ on the page of each product. If you have further inquiries regarding the ingredients in our products, please contact us at cs@clecosmetics.com.

 

Vegan

All of our products are vegan!

 

Paraben

All of our products are formulated without any parabens.

 

Cruelty-Free

CLE Cosmetics is a cruelty-free brand. We never test on animals or use ingredients tested on animals! Furthermore, we do not provide authorization to any third parties to test on animals.

 

Gluten-Free

All of our products are produced without any gluten except for Dry Mask Pack, which contains wheat.

 

Sunscreen

Our CCC Cream contains chemical and mineral ingredients in the sunscreen.
Chemical ingredients: Octisalate and Octinoxate
Mineral ingredients: Titanium Dioxide

Unfortunately, Octinoxate is not reef safe. The Reef Safe designation varies by region and country. Our CCC Cream is reef safe in Australia but not Hawaii. We are continuing to aim for cleaner cosmetics and skincare!

 

Silicones

Our CCC Cream contains silicone. The silicone contained in our CCC Cream is Cyclopentasiloxane, Cyclohexasiloxane, Dimethicone and Phenyl Trimethicone.

 


PRODUCTS

Where our products are manufactured 

All of our products are manufactured in South Korea.

 

SKINCARE

Other facial toners for Dry Mask Pack

Lukewarm water, Green Tea, and/or your own toner can be used as an alternative. However, we cannot guarantee the same effect it will have with our Lifting Mist.

 

Cleanser

Our Oxygen Foam Cleanser is water-based.


Skincare closest to CCC Cream

In terms of consistency, the closest skincare to CCC Cream is our Multi Cream mixed with Lifting Mist, which creates a light moisturizer. If your skin is prone to breaking out, we recommend using Vitamin C Elixir and only use a slight amount of Multi Cream.

Nighttime skincare routine using CLE products

Check out our PM Ritual and shop the collection | here

MAKEUP

Daytime makeup routine using CLE products

Check out our AM Ritual and shop the collection | here!

 

Melting Lip Powder filled halfway

Our Melting Lip Powder is filled to the brim of the container. Due to the natural characteristic of our Melting Lip Powder, the powder compresses over time, decreasing the powder level and settling as is. We ensure quality checks for all of our products.

Please contact us at cs@clecosmetics.com with your order number about a replacement for your Melting Lip Powder. For further information about the Melting Lip Powder you received, we may ask for images of the product.

To qualify for replacements, the merchandise must be postmarked within 30 days from the date the order was shipped.

Melting Lip Powder usage

The first few uses of Melting Lip Powder will have powder fallouts. As you use the product, the powder will "melt"; adhering the powder to the doe foot applicator for easier and smoother application. If you have any questions, please email us at cs@clecosmetics.com!

Color display

The swatches on our website or Instagram display our colors as close to the actual product as possible, but the colors may appear differently on each person.


Is Melting Lip Powder transfer-proof/mask-friendly?
Melting Lip Powder is transfer-proof if it's the only product you're using. If you use a lip gloss on top or a lip balm as a base, it may transfer onto your mask. We recommend letting Melting Lip Powder to completely dry before wearing the mask. However, due to the humidity within the mask, it may slightly wear off. 

 

Damaged or defective items

For damaged or defective items, we will send a replacement order right away. 
Please contact us at cs@clecosmetics.com with your order number and the image of the item(s) within 7 days of receiving your order. Occasionally, we may request the return of the product before we send out a replacement.

 

For damaged or defective items purchased through one of our retailers, please contact the retailer directly.



UPDATES

Newsletter

To sign-up, scroll all the way down to the bottom of the page. Subscribe to our newsletter for updates on future promotions, new products, sales and restock!

 

Restock

Occasionally, our products may be out of stock. To stay updated when the product is available again, make sure to subscribe to our newsletter!

 


PROMOTIONS

Promo-codes

Promo-codes are one-time use only. 

 

Delays during promotions

During promotions, orders may be delayed 5 to 8 business days due to high demand. We will do our best to process your orders promptly.

 


ORDERS & ACCOUNT

Confirmation emails

Once your order has been processed, a confirmation email is sent to the email address associated with your account.

Please note: Orders are processed within 2 to 7 business days (Monday through Friday, excluding federal holidays).

Order status

Once your order has been shipped out, you will receive a confirmation email from us with a tracking number. By clicking the link, you will be able to track your order within 24 hours.

 

Duration to receive order

Orders are processed within 2 to 7 business days (Monday through Friday, excluding federal holidays). Transit for Domestic orders is 2 to 8 business days. Transit for International orders varies by destination.

 

During promotions, orders may be delayed 5 to 7 business days due to high demand. We will do our best to process your orders promptly. Promotions used on the undeliverable order will not be extended to your replacement order if it is no longer valid. 

 

Please note: Priority shipping does not shorten the time to process your order; it only speeds up shipping.

Change or cancel order

If you would like to make any changes to your order or cancel your order, please contact us immediately at cs@clecosmetics.com; once your order has been processed, we are unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to assist you.

 

Forgot password

If you forgot your password, please click on “Forgot Your Password?” below the sign-in button. Please enter your email address and we will send you a link to reset your password.

 


SHIPPING

Wrong shipping address

Please contact us immediately at cs@clecosmetics.com with your order number and the correct shipping address. Once your order has been processed, we are unable to make any adjustments.
Please contact the mail carrier if they are able to modify the route of your package. If any packages are returned to our warehouse, you will need to replace your order. We are unable to ship an order twice.

 

Please note: Promotions used on the undeliverable order will not be extended to your replacement order, if it is no longer valid.

Missed delivery

If an attempted delivery is missed and your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice. Please contact us at cs@clecosmetics.com for more information.

 

Lost packages/returns

USPS is responsible for all lost packages. Please contact them directly for any claims about your package. CLE is not responsible for missed deliveries or redeliveries. If the tracking status of your order states that your package has been delivered but you did not receive your package, please directly contact USPS. 

 

Free shipping

We offer free ground shipping on all U.S. merchandise orders $50 and over (excluding taxes).

 

Where we stock our products

Our full list of stockists is available on our Stockist page | here.


PAYMENTS

Payment types

We accept:
MasterCard
Visa
American Express
Union Pay 

The credit cards below can only be accepted in USD:

Diners Club 
Discover
JCB

 

We do not accept COD (cash on delivery)

Billing/shipping address

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed.
- Please make sure to spell your city | province | territory correctly.
- Please avoid using abbreviations unless the information appears on your statement as so.
- If needed, please contact your financial institution if you need the exact billing address associated with your credit card.
- If your shipping address cannot be verified, your order will be delayed. Please double check your shipping address before confirming your order!

 

Trouble with credit card

If you receive an error message related to credit card authorization failure:
- Please verify if the billing address on the credit card matches your account billing address.
- Please try re-entering your CVN or CVV (3-digit security code on the back of your card).
Once you have validated the information entered and still receive an error message after the second attempt, please contact us at cs@clecosmetics.com or contact your financial institution for further assistance.