Can I change or cancel my order?

For any changes to your order, please scroll to the bottom of your order confirmation email and click ‘Cancel Order’. This option is only available if your order has not been processed. Once your order has been processed, we are unable to modify the contents or cancel your order. 

What should I do if I entered the wrong shipping address?

If you accidentally entered the wrong shipping address, please notify our team immediately via email at cs@clecosmetics.com. Once your order has been shipped, we are unable to make any adjustments.

What’s the status of my order?

Once your order has been shipped out, you will receive a confirmation email from us with a tracking number. By clicking the link, you will be able to track your order within 24 hours.

What should I do if there are items missing in my order?

Please reach out to cs@clecosmetics.com and provide your order number and the item missing.

What should I do if my order arrived damaged?
Please take a photo of the damaged good(s) and provide your email address used to place the order and order number within 72 hours of receiving your order. Send this information to cs@clecosmetics.com.