How long will it take to receive my order?

Orders are processed within 2 to 3 business days (Monday through Friday, excluding federal holidays). During promotions, order processing time may be delayed by 5 to 7 business days due to high demand. We will do our best to process your orders promptly.

 

Transit time for domestic orders is 2 to 8 business days. Transit time for international orders varies by destination, ranging from 10-20 business days. You have the option to select expedited shipping for an additional fee, but it does not shorten the time to process your order; it only speeds up shipping.

How much does shipping cost?

North America: We offer free ground shipping on domestic orders $75 USD and up. For orders under $75 USD, price will vary by destination and order size.

Rest of the World: Shipping cost will vary by destination and order size.

What should I do if my order was returned to CLE?

If your order was returned to the sender for any reason, you will receive an email from our customer service team to re-ship the goods once it has been delivered back to our fulfillment center. 

Once an item has been marked as returned to the sender by the shipping carrier, the only option is to wait for it to arrive back at our fulfillment center. We are unable to intercept the package at this point in time.

 

What should I do if my order was lost or stolen?

If the tracking status of your order states that your package has been delivered but you did not receive it, there is a possibility the postal network pre-scanned your package as delivered before the actual delivery. Please allow USPS approximately 7 business days from the postmark date to complete the delivery.

If you don’t receive your package by then, please contact USPS directly to file a claim. CLE is not responsible for missed deliveries or redeliveries. 

 

Where will my order ship from?

All orders are shipped from Carson, CA, USA. 

 

How do I track my order?

Once your order has been shipped, you will receive an email with your shipping confirmation including your tracking number and a link where you can track your order.

Which countries do you ship to?

We currently ship to the 48 contiguous United States, Alaska, Hawaii, Puerto Rico and to the following countries:

Austria
Australia
Belgium
Brazil
Denmark
Finland
France
Germany
Hong Kong
India
Israel
Italy
Japan
Malaysia
Malta
Netherlands
New Zealand
Philippines
Portugal
Sweden
Singapore
South Africa
South Korea
Taiwan
Thailand
United Kingdom

 

Why am I being charged a customs fee?

Orders outside the US may incur customs clearance fees and taxes. Each country has its own regulations, so contact your local postal service or customs office for details. International customers are responsible for all customs-related charges and return shipping fees if the package is refused due to customs fees.

CLE is not responsible for lost packages or untraceable return shipments.

Please note that customs delays may occasionally occur.