FAQ + Policy
- Privacy & Security
- Terms of Service
- International Shipping
- Returns & Exchanges
- FAQ
Introduction
We acknowledge the trust you place in us when you become our customer. Under law, your rights to privacy are protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow easy access for you to check and correct your information.Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information. Our Privacy Policy applies to the current website and any other website created or hosted by us.
By using our websites or programs, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take notice of any changes we may have made to this policy.
Information We Collect
- Your name and contact details, such as your physical address, email address and phone number
- Your gender and date of birth
- Your purchase history
- The name of the domain from which you access the internet
- The date and time you access our sites
- The internet address of the website from which you linked directly to our sites
- Other information you may supply to us
We use the information to customize our services and plan product development to provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is collected to provide value-added services and marketing and remarketing through our websites or other social media channels.
When We Collect Information
We are required to collect personal information in the normal course of providing services for our customers. These services apply across our brands and include:
- Creating a CLE loyalty account
- Accepting customer orders
- Processing online purchases and payments
- Dealing with customer service requests (including social media)
- Processing credit card payments
- Arranging product holds
- Processing cash refunds
- Maintaining detailed information on our websites
Sharing Information with Third Parties
We may also disclose information to third party service providers or contractors. The countries this information may be disclosed to will vary from time to time, but may include United States of America, Europe and Australia.
We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at info@clecosmetics.com.
Sometimes we use third party platforms and services to process sales, store and analyze data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by other organizations, and some of these services are hosted overseas. We use products and services maintained in the USA.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on our behalf).
We will take reasonable steps to ensure recipients of this information do not breach United States of America Privacy laws in relation to the personal information we disclose.
Applicable information shared with third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell your personal information.
Cookies
We use cookies to gain statistics on which areas of our sites attract traffic and to improve your experience of our website. For example, cookies allow us to recognize whether or not you are returning to our website. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers we think you might be interested in viewing.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on the links and banners on our website directing you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
Promotional Communications
Access to Your Information
We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.
If you hold multiple accounts with us through our loyalty program, we may combine your accounts to create one single profile. Prior to this action, we will take reasonable measures to ensure we have verified your membership details and all the accounts belong to you.
Security
We take website and credit card security extremely seriously and always try to provide a secure, safe platform to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses to prevent other computers from deciphering information to ensure privacy and security.
It is important for you to protect against unauthorized access to your password and your computer. Ensure you sign out when you have finished visiting our websites, especially if you have accessed the websites from a shared computer.
Privacy Complaints
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming the receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why we are unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as the nature of or factual circumstances surrounding your complaint.
We will work diligently to respond to you at all times and offer a practical solution which is consistent with our legal obligations.
This website is operated by CLE.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 – Online Store Terms
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General Conditions
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the Service and Prices
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Products or Services (if applicable)
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 – Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 7 – Optional Tools
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 – Third-Party Links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 – User Comments, Feedback and Other Submissions
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 – Personal Information
Section 11 – Errors, Inaccuracies and Omissions
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 – Prohibited Uses
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CLE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
Section 15 – Severability
Section 16 – Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 – Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire Agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing Law
Section 19 – Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 – Contact Information
Shipment Destinations
CLE currently ships to the 48 contiguous United States, Alaska, Hawaii, Puerto Rico and to the following international locations:Argentina
Belgium
Canada
France
Germany
India
Israel
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
United Kingdom
Shipping to other international destinations is currently unavailable at this time. Please be advised that orders shipped outside the United States are not eligible for free shipping benefits or free returns.
Shipping Delivery
Orders typically arrive as scheduled but due to shipping transfers or customs from USPS or UPS and depending on the mail carrier used, it may delay the arrival of your package. CLE is not responsible for shipping deliveries and/or delays due to shipping transfers or customs from USPS or UPS once the package leaves the United States. Please contact your local mail carrier for any updates.International Shipping
CLE Cosmetics offers the following flat rate international shipping costs:For orders under the stated threshold (located above), the client pays for the shipping cost, which will vary by country and order size.
Orders are processed within 2 to 7 business days (Monday through Friday, excluding federal holidays within the United States).
Please note: International orders are subject to a customs clearance fee, which are taxes imposed on the items when transported across the international borders. International customers are responsible for any customs related charges. CLE is not responsible for any lost packages or untraceable return shipments.
*For returns and/or exchanges, please visit our Refund & Exchange page | here.
Domestic Returns
You can start your return process through our RETURNS page. Only items purchased from our online store at clecosmetics.com are eligible for return. Customers are responsible for the return shipping fee. For any questions, you can email us at cs@clecosmetics.com!Item(s) eligible for a return must be within 30 days of receiving the products.
Please note: CLE is not responsible for any lost packages or untraceable return shipments.
Please send all returns to:CLE Cosmetics
1450 Charles Willard St
Carson, CA 90746
Please note: Promo-codes are one-time use only. If you used the 20% off promo-code for your first order and refunded or exchanged your order, please contact cs@clecosmetics.com to receive a new 20% off promo-code to use on your next purchase.
Exchanges
Please contact us at cs@clecosmetics.com with your order number within 21 days of receiving your order. There's no need for you to send your item(s) back!If the item(s) are sent without notifying us beforehand, we cannot provide exchanges.
Please note: CLE is not responsible for any lost packages or untraceable return shipments.
International Returns/ Exchanges
Only items purchased from our online store at clecosmetics.com are eligible for return and exchange. If for any reason you are not satisfied with your product(s), we can issue a refund within 30 days of receiving your order. Customers are responsible for the return shipping fee. Please contact us at cs@clecosmetics.com with your order number to start your exchange or return process.If item(s) are sent without notifying us beforehand, we cannot issue a refund nor an exchange.
Please note: CLE is not responsible for any lost packages or untraceable return shipments. All shipping and handling charges are non-refundable. All refunds are credited to your original form of payment. It may take up to 14 business days for the payment to return to your original form of payment after the refund has been processed. Depending on your credit card company, it may take 1 billing cycle for your refund to appear on your statement.
Please send all returns to:
CLE Cosmetics
1450 Charles Willard St
Carson, CA 90746
We will promptly issue your refund or exchange once the items have been returned and reviewed. For products purchased through one of our retailers, please contact the retailer directly.
Instructions for Domestic & International Returns
- Place your item(s) in the original shipping box. If the original shipping box is not available, please use a sturdy box or padded envelope to prevent any damage during transit.***Please notify us at cs@clecosmetics.com of the mail carrier and tracking number after the package is sent.***
Return shipping fees are paid by the purchaser and any shipping cost associated with the original order cannot be refunded. Returns must be received within 60 days from the date of purchase.
Payment Methods
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed.- Please make sure to spell your city | province | territory correctly.
- Please avoid using abbreviations unless the information appears on your statement as so.
- If needed, please contact your financial institution if you need the exact billing address associated with your credit card.
- If your shipping address cannot be verified, your order will be delayed. Please double check your shipping address before confirming your order!
Additional Inquiries
If you have any other questions, please contact us at cs@clecosmetics.com!ingredients
Ingredients
Ingredients are listed on the packaging of all CLE products. You can view them under ‘Additional Information’ on the page of each product. If you have further inquiries regarding the ingredients in our products, please contact us at cs@clecosmetics.com.
Vegan
Paraben
Cruelty-Free
Gluten-Free
Sunscreen
Chemical ingredients: Octisalate and Octinoxate
Mineral ingredients: Titanium Dioxide
Unfortunately, Octinoxate is not reef safe. The Reef Safe designation varies by region and country. Our CCC Cream is reef safe in Australia but not Hawaii. We are continuing to aim for cleaner cosmetics and skincare!
Silicones
products
Where our products are manufactured
All of our products are manufactured in South Korea.
SKINCARE
Other facial toners for Dry Mask Pack
Cleanser
In terms of consistency, the closest skincare to CCC Cream is our Multi Cream mixed with Lifting Mist, which creates a light moisturizer. If your skin is prone to breaking out, we recommend using Vitamin C Elixir and only use a slight amount of Multi Cream.
Nighttime skincare routine using CLE products
Check out our PM Ritual | here and shop the collection | here!
Daytime makeup routine using CLE products
Check out our AM Ritual | here and shop the collection | here!
Melting Lip Powder filled halfway
Please contact us at cs@clecosmetics.com with your order number about a replacement for your Melting Lip Powder. For further information about the Melting Lip Powder you received, we may ask for images of the product.
To qualify for replacements, the merchandise must be postmarked within 30 days from the date the order was shipped.
Melting Lip Powder usage
Color display
Is Melting Lip Powder transfer-proof/mask-friendly?
Damaged or defective items
For damaged or defective items, we will send a replacement order right away.Please contact us at cs@clecosmetics.com with your order number and the image of the item(s) within 7 days of receiving your order. Occasionally, we may request the return of the product before we send out a replacement.
For damaged or defective items purchased through one of our retailers, please contact the retailer directly.
updates
Newsletter
Restock
promotions
Promo-codes
Delays during promotions
orders & account
Confirmation emails
Please note: Orders are processed within 2 to 7 business days (Monday through Friday, excluding federal holidays).
Order status
Duration to receive order
During promotions, orders may be delayed 5 to 7 business days due to high demand. We will do our best to process your orders promptly. Promotions used on the undeliverable order will not be extended to your replacement order if it is no longer valid.
Please note: Priority shipping does not shorten the time to process your order; it only speeds up shipping.
Change or cancel order
Forgot password
shipping
Wrong shipping address
Please contact us immediately at cs@clecosmetics.com with your order number and the correct shipping address. Once your order has been processed, we are unable to make any adjustments.Please contact the mail carrier if they are able to modify the route of your package. If any packages are returned to our warehouse, you will need to replace your order. We are unable to ship an order twice.
Please note: Promotions used on the undeliverable order will not be extended to your replacement order, if it is no longer valid.
Missed delivery
If an attempted delivery is missed and your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice. Please contact us at cs@clecosmetics.com for more information.
Lost packages/returns
USPS is responsible for all lost packages. Please contact them directly for any claims about your package. CLE is not responsible for missed deliveries or redeliveries. If the tracking status of your order states that your package has been delivered but you did not receive your package, please directly contact USPS.
Free shipping
Where we stock our products
Our full list of stockists is available on our Stockist page | here.
payments
Payment types
MasterCard
Visa
American Express
Union Pay
The credit cards below can only be accepted in USD:
Diners ClubDiscover
JCB
We do not accept COD (cash on delivery)
Billing/shipping address
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed.- Please make sure to spell your city | province | territory correctly.
- Please avoid using abbreviations unless the information appears on your statement as so.
- If needed, please contact your financial institution if you need the exact billing address associated with your credit card.
- If your shipping address cannot be verified, your order will be delayed. Please double check your shipping address before confirming your order!
Trouble with credit card
If you receive an error message related to credit card authorization failure:- Please verify if the billing address on the credit card matches your account billing address.
- Please try re-entering your CVN or CVV (3-digit security code on the back of your card).
Once you have validated the information entered and still receive an error message after the second attempt, please contact us at cs@clecosmetics.com or contact your financial institution for further assistance.