Privacy & Security
IntroductionWe acknowledge the trust you place in us when you become our customer. Under law, your rights to privacy are protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow easy access for you to check and correct your information.
Information We Collect
- Your name and contact details, such as your physical address, email address and phone number
- Your gender and date of birth
- Your purchase history
- The name of the domain from which you access the internet
- The date and time you access our sites
- The internet address of the website from which you linked directly to our sites
- Other information you may supply to us
We use the information to customize our services and plan product development to provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is collected to provide value-added services and marketing and remarketing through our websites or other social media channels.
When We Collect InformationWe are required to collect personal information in the normal course of providing services for our customers. These services apply across our brands and include:
- Creating a CLE loyalty account
- Accepting customer orders
- Processing online purchases and payments
- Dealing with customer service requests (including social media)
- Processing credit card payments
- Arranging product holds
- Processing cash refunds
- Maintaining detailed information on our websites
Sharing Information with Third Parties
We may also disclose information to third party service providers or contractors. The countries this information may be disclosed to will vary from time to time, but may include United States of America, Europe and Australia.
We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at firstname.lastname@example.org.
Sometimes we use third party platforms and services to process sales, store and analyze data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by other organizations, and some of these services are hosted overseas. We use products and services maintained in the USA.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on our behalf).
We will take reasonable steps to ensure recipients of this information do not breach United States of America Privacy laws in relation to the personal information we disclose.
Applicable information shared with third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell your personal information.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on the links and banners on our website directing you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
Access to Your Information
If you hold multiple accounts with us through our loyalty program, we may combine your accounts to create one single profile. Prior to this action, we will take reasonable measures to ensure we have verified your membership details and all the accounts belong to you.
We take website and credit card security extremely seriously and always try to provide a secure, safe platform to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses to prevent other computers from deciphering information to ensure privacy and security.
It is important for you to protect against unauthorized access to your password and your computer. Ensure you sign out when you have finished visiting our websites, especially if you have accessed the websites from a shared computer.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming the receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why we are unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as the nature of or factual circumstances surrounding your complaint.
We will work diligently to respond to you at all times and offer a practical solution which is consistent with our legal obligations.