IngredientsIngredients are listed on the packaging of all CLE products. You can view them under ‘Additional Information’ on the page of each product. If you have further inquiries regarding the ingredients in our products, please contact us at email@example.com.
Chemical ingredients: Octisalate and Octinoxate
Mineral ingredients: Titanium Dioxide
Unfortunately, Octinoxate is not reef safe. The Reef Safe designation varies by region and country. Our CCC Cream is reef safe in Australia but not Hawaii. We are continuing to aim for cleaner cosmetics and skincare!
Where our products are manufactured
All of our products are manufactured in South Korea.
Other facial toners for Dry Mask Pack
In terms of consistency, the closest skincare to CCC Cream is our Multi Cream mixed with Lifting Mist, which creates a light moisturizer. If your skin is prone to breaking out, we recommend using Vitamin C Elixir and only use a slight amount of Multi Cream.
Nighttime skincare routine using CLE products
Check out our PM Ritual and shop the collection | here!
Daytime makeup routine using CLE products
Check out our AM Ritual and shop the collection | here!
Melting Lip Powder filled halfway
Please contact us at firstname.lastname@example.org with your order number about a replacement for your Melting Lip Powder. For further information about the Melting Lip Powder you received, we may ask for images of the product.
To qualify for replacements, the merchandise must be postmarked within 30 days from the date the order was shipped.
Melting Lip Powder usage
Is Melting Lip Powder transfer-proof/mask-friendly?
Damaged or defective itemsFor damaged or defective items, we will send a replacement order right away.
Please contact us at email@example.com with your order number and the image of the item(s) within 7 days of receiving your order. Occasionally, we may request the return of the product before we send out a replacement.
For damaged or defective items purchased through one of our retailers, please contact the retailer directly.
Delays during promotions
ORDERS & ACCOUNT
Please note: Orders are processed within 2 to 7 business days (Monday through Friday, excluding federal holidays).
Duration to receive order
During promotions, orders may be delayed 5 to 7 business days due to high demand. We will do our best to process your orders promptly. Promotions used on the undeliverable order will not be extended to your replacement order if it is no longer valid.
Please note: Priority shipping does not shorten the time to process your order; it only speeds up shipping.
Change or cancel order
Wrong shipping addressPlease contact us immediately at firstname.lastname@example.org with your order number and the correct shipping address. Once your order has been processed, we are unable to make any adjustments.
Please contact the mail carrier if they are able to modify the route of your package. If any packages are returned to our warehouse, you will need to replace your order. We are unable to ship an order twice.
Please note: Promotions used on the undeliverable order will not be extended to your replacement order, if it is no longer valid.
Missed deliveryIf an attempted delivery is missed and your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice. Please contact us at email@example.com for more information.
USPS is responsible for all lost packages. Please contact them directly for any claims about your package. CLE is not responsible for missed deliveries or redeliveries. If the tracking status of your order states that your package has been delivered but you did not receive your package, please directly contact USPS.
Where we stock our products
Our full list of stockists is available on our Stockist page | here.
The credit cards below can only be accepted in USD:Diners Club
We do not accept COD (cash on delivery)
Billing/shipping addressYour billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed.
- Please make sure to spell your city | province | territory correctly.
- Please avoid using abbreviations unless the information appears on your statement as so.
- If needed, please contact your financial institution if you need the exact billing address associated with your credit card.
- If your shipping address cannot be verified, your order will be delayed. Please double check your shipping address before confirming your order!
Trouble with credit cardIf you receive an error message related to credit card authorization failure:
- Please verify if the billing address on the credit card matches your account billing address.
- Please try re-entering your CVN or CVV (3-digit security code on the back of your card).
Once you have validated the information entered and still receive an error message after the second attempt, please contact us at firstname.lastname@example.org or contact your financial institution for further assistance.